About our eco store and eco points scheme

The ECOutlet Promise

We promise that all our products conform to one or more of the following eco standards: made from recycled materials or recyclable, energy efficient and will save you energy or water, biodegradable, made under fair trade conditions, made using natural or organic ingredients free from any harsh chemicals, promotes sustainable living or made from sustainable materials, not tested on animals and made in the UK.

We want to make it as easy as possible to see why our eco friendly products are classified as environmentally friendly and how they can help you make a difference. Every item listed in our eco store has a number of eco icons associated with it so you can see at a glance the benefits and exactly why they are environmentally friendly. Each icon is explained in a little more detail below:

Energy saving products, energy efficient, low energy Energy saving products – helps you reduce your energy use and become more energy efficient
Water saving products, water saving devices, water efficiency Water saving products – helps you reduce your water use
Recycled products, recyclable
Recycled or Recyclable products – made from recycled materials or can be recycled after use
Biodegradable products, compostable, degradable
Biodegradable products – made from material that can be broken down in a natural process
Chemical free, natural ingredients, organic products
Chemical free and natural products – made from natural ingredients, containing no synthetic chemicals
Sustainable, sustainability, green living
Sustainable products – made from natural materials whose growth and usage can be sustained over time or products which promote more sustainable lifestyles.
UK Manufactured, British, Made in UK, Homegrown
UK Manufactured – manufactured in the United Kingdom, minimising transport emissions

We also believe in stocking only quality, reliable eco products which will help you reduce your environmental footprint.  If for any reason you have purchased an item from the store and are unhappy with it, please contact us for details on how to return them and either receive a replacement or a refund.  We offer a 30-day money back guarantee on all items however if this period has passed we will not ignore your problem.  If it's longer than 30 days since your purchase date please get in touch and once we are aware of the issue we'll then work out the best solution which may be a replacement or a refund.

Since our launch, month on month we've added lots of new items to the store and we hope our eco shop provides a unique and useful range of eco products that make a positive contribution to reducing your environmental impact whilst helping you on your green living journey.  We are constantly researching and looking for quality new products to add to the store and our aim is to ensure that everything we stock meets the highest quality standards.

In addition to shopping for great eco products at ECOutlet we are trying to do things a little differently. As well as the store area, you can visit the blog for regular tips and advice on green living which includes news about new arrivals in the eco shop. The calendar section is a useful resource for finding out about green events across the UK and in the links section you'll find lots of handy websites to visit for researching all the aspects of sustainable living.

About eco-points

We came up with the idea for eco-points as a fun way to rate products based on their ability to help you reduce your ecological footprint.  Items score 1 to 5 based on their potential to reduce long term environmental impact.  The ratings assigned to our eco products have nothing to do with their cost, for example, relatively cheap items such as the Tapmagic inserts (£4.79) or the Bodyflik (£4.95) have high scores of 4 and 3 due to their potential to make water and energy savings. In fact, all the energy saving products such as the Eco Kettle score highly (4 and 5) whereas every-day consumables such as natural soaps and natural shampoo score lower.

The rewards for collecting eco-points go to the environment.  It is not a discount scheme but rather a way for members to track their commitment to green living.  Whilst we don't offer discounts for building up your score, hopefully shoppers will gain satisfaction in the knowledge that you are making a bigger difference to your ecological footprint and working towards a more sustainable lifestyle. 

For us running an eco store like ECOutlet, it's not just about the money and we aim to give something back too. That is why for every 100 eco points collected by all members at ECOutlet, we will make a donation of £2.50 to a UK based environmental charity.  Naturally, as the business grows and develops we'd like to think in the future we will be able to review this figure and increase the donations we make.

Site feedback:

Unlike a physical store where you get to meet and chat with your customers every day, running an online eco store means we don't always have that privilege. That's why we value all feedback, good or bad, from our customers. If you have any feedback on the site or on any of our eco products we can be contacted at info@ecoutlet.co.uk and if you've come across any eco-friendly, recycled or natural products which you think we should be stocking let us know and we will do some investigating.